Faq

Read through the most frequently asked questions and find out more about the way we work.

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How do you calculate the hours for my move?

The clock starts when our movers leave our dispatch facility. Time will end once move is complete at client designated destination. Time cannot be ended with furniture left in our vehicles.

Is there a credit card or deposit required to reserve a moving date?

Yes, some credit card information is indeed required. The reasoning of course is that once we have reserved that time slot for a certain mover, we are no longer able to schedule any other clients for that time. The reasoning is to ensure the company and the client. We understand that things happen that can not possibly be accounted for. We are flexible and more than willing to work with you. Though as a moving company, our jobs are obviously appointment based. So therefore had to implement a little bit of job security. All you need is a two days notice, otherwise there will be a fee.

How do you ensure the safety of my belongings?

Our movers will arrive in one of our trucks, fully stocked with the highest quality professional materials. We have a systematic way of treating each piece of furniture prior to moving it. This includes disassembly, padding and wrapping the furniture for protection. These procedures are also a stipulation of insurance coverage. Protection of furniture is mandatory.

What are your cancellation policies?

We do have a 48-hour cancellation policy. There will be a $50 fee for any violations. All we ask is for two days notice. We depend upon our scheduled reservations for our lively hood. We hope you understand.

What methods of payment do we accept?

We accept credit cards (Visa, Master Card, Discover, American Express).

We also accept:

– Cash

– Cashier’s checks

– Postal money order

What is a coupon?

A voucher entitling the holder to a discount off a particular product.

How do I file a claim?

Here is our claim form. If you need to fail a claim, please fill out the form and send it to our e-mail address.

Claim Form : Download

What can you not relocate?

We are unable to transport any type of living organics(including, people, pets, and plants), as well as any hazardous materials. We are prohibited by state regulations from relocating these items. This also includes combustibles such as firearms, propane, gasoline, compressed gases, and anything else you can likely ask about that could be considered dangerous or harmful.

Do we require a minimum amount of hours for service?

We have a 3 hour minimum. That’s the lowest in the industry!

How do you bill for a move?

We have set hourly rates depending on the size of the move. Our services are billed in hourly increments. If the crew works 15 minutes into the next hour you would have to billed for the

additional hour. However, you could have the guys re-assemble anything or rearrange anything to you liking, to get the fulfillment of that hour. We do not want you to have to pay for time that we are not there. For all state to state moves we do not bill any hourly rates.

What if we have a special request?

We do everything we can within our abilities and rights to help our clients. In regards to making requests please let us know anything we can do to help. If a client chooses to make a request against the professional recommendation of our staff, they understand that all insurance will be forfeit under that circumstance.

When is payment collected?

While payment information is collected at the time of scheduling your reservation, we will collect full payment for services upon delivery at your new destination. This means that we request payment on site once the moving truck arrives at your new place.

Can I request high-value crating?

Yes, we do offer High-value items crating. What is important you have to let us know ahead of time so we can perform the service for you. We do crate no matter what the size or shape the item is.

USEFUL LINKS

Federal Motor Carriers Safety Administration (FMCSA)

The Federal Motor Carrier Safety Administration (FMCSA) was established as a separate administration within the U.S. Department of Transportation on January 1, 2000, pursuant to the Motor Carrier Safety Improvement Act of 1999.

The FMCSA’s primary mission is to reduce crashes, injuries, and fatalities involving large trucks and buses.

The FMCSA is headquartered in Washington, DC and employs more than 1,000 individuals, in all 50 States and the District of Columbia, dedicated to improving bus and truck safety and saving lives.

www.fmcsa.dot.gov

United States Department of Transportation (US DOT)

The Department of Transportation was established by an act of Congress on October 15, 1966. The Department’s first official day of operation was April 1, 1967. The mission of the Department is to:

Serve the United States by ensuring a fast, safe, efficient, accessible and convenient transportation system that meets our vital national interests and enhances the quality of life of the American people, today and into the future.

www.dot.gov

Moving and Storage Association

The American Moving and Storage Association’s Mission is: To represent and enhance the Domestic and International Moving and Storage Industry.

The American Moving and Storage Association (AMSA) is a non-profit trade association established in 1936. It has an education foundation (c)(3), The Moving & Storage Institute.

The association’s membership includes 3,200 professional movers who move household goods interstate (between states). In addition, these companies may provide intrastate and local moving services as well as storage in a secure warehouse.

www.Moving.org

Self Storage Association

Self Storage is an integral part of the relocation process. Whether storage is only being utilized for a short period or over the long term, self storage facilities are used by many customers. We found it appropriate to include a link to the association representing this industry in this section.

The Self Storage Association (SSA) represents the $220 billion+ (market cap value) and $22.6 billion (annual revenues) self storage industry in the United States that comprises 51,223 primary facilities with more than 2.2 billion rentable square feet. Also, the SSA represents members in Canada and 18 other nations around the globe.

2008 will mark the 33rd Anniversary of the SSA, the only national U.S. not-for-profit (501-c-6) organization serving the industry. The SSA represents more than 6,000 U.S. member companies as direct or indirect members (via 23 affiliated state associations) that own and operate some 20,000 facilities in the United States. Also, the SSA is affiliated with several international associations representing another 5,000 facilities worldwide, in Canada and in twelve European nations, in Australia, Asia, South Africa, South America, Central America and in the Caribbean.

www.selfstorage.org

Mobile Self-Storage

SolutionsThe Mobile Storage solution is a relatively new solution for customers’ relocation needs. The Mobile Self Storage Association website provides access to many of its members.

The vision of this association is to facilitate and foster an atmosphere of cooperation between independently owned and operated mobile storage businesses that brings awareness, education, integrity, peace of mind and value to the customers it serves.

www.ms-sa.org

“Your Rights and Responsibilities When You Move” Booklet

www.protectyourmove.gov/documents/moving-rights-v9-final.pdf

Ready to Move” Booklet

www.movingdocuments.com/arbitration-program.pdf

Arbitration Program”

www.movingdocuments.com/arbitration-program.pdf

CANCELLATION POLICY

All deposits are refundable with a 48 hours cancellation notice prior to your local move, and a 5 business days cancellation notice is required prior to all long distance moves.

Testimonials

Paul and his team made sure that my move went perfectly! They arrived early(!!), explained the paperwork thoroughly, and were extra careful with my items items and property. I’m very thankful for their help and highly recommend!!

Kristen Cheman

Moving Tailored
to Your Expectation

No matter where your next move is taking you, Helix Transfer & Storage is here to make this transition as smooth as possible.

Coupon - 5% off for any local move if you are Senior Citizen

Cannot be combined with any other offer or promotion

Coupon - 10% off for your long distance relocation

Cannot be combined with any other offer or promotion

Contact Us

How it Works

Contact Us

Fill out our form or give us a quick call 301-637-3003

Tell Us More

Provide one of the best moving companies in Maryland with the information we need to estimate the price and time-frame of your move.

Let Us Plan Your Move

We will assign a personal moving coordinator to handle all the details of your move and keep you informed 24/7.

Relax While Moving

Focus your time and energy on other things while our movers and packers Maryland trusts handle all the heavy lifting.